FAQ For Owners

How do I make a payment and what type of payment is accepted?

Once you're ready to request a rental, you must fill out the day/time of the booking and proceed by clicking "Request To Book". Once clicked, you'll be asked to enter your debit or credit card details. Here are the payment methods we accept:

  • Visa (Credit & Debit)
  • Mastercard (Credit & Debit)
  • American Express

Does Eqpme offer insurance?

No, Eqpme does not offer insurance for your rental. Eqpme does not offer insurance nor do we verify the existence or adequacy of any insurance purported to be in place by either the Owner or Renter.

Please see more about Insurance in our Terms & Service.

Does Eqpme offer transportation?

To ensure a seamless experience, Eqpme requires the Owner and Renter to determine how transportation will be dealt with as between themselves. Eqpme is not involved in the provision of or arrangement of transportation and pickup for any rentals.

Please visit our Transportation section in our Terms & Services.

When and how do I receive payment?

You receive your payment in a maximum of 7 days after the rental is complete. You will be paid via Stripe.

Please see “Payment Processing in our Terms Of Service.

Eqpme Charge Fee:

Example: Owner and Renter arrange a reservation for a $1,000 day rental. After the reservation is complete, the Owner and Renter are each individually charged 10%. Which means Eqpme receives $200 from the total $1,000 rental.

What happens if a piece of equipment is returned with less fuel than was provided by the Owner?

If a machine is returned with less fuel than that which was provided by the Owner then the Renter shall be obligated to pay to the Owner, through Eqpme, an additional charge to compensate for the lack of fuel. Any additional charges will be calculated in accordance with the fuel per litre price set out in the listing by the amount of litres necessary to match the pre inspection fuel confirmation.

Please visit Fuel Charges in our Terms of Service for more information.

What happens if a piece of equipment is returned over the daily hourly set rate?

Owners may set a daily hourly rate for any given rental. If the piece of equipment comes back to the Owner and the used time exceeds the allowable hours the Renter will be charged extra for hours used at the hourly rate set by the Owner in the listing or, if no hourly rate is specified, at the daily rate/# of included hours per day. The allowable hours are calculated over the total reservation time period (i.e. a seven day rental allowing eight hours per day provides a total of fifty-six hours, regardless of which day they are used).

Please visit Hour Overages in our Terms of Service for more information.

Is my piece of equipment eligible to be listed on the Eqpme Marketplace?

  • Yes we do have a process, please visit our Equipment Eligibility & Maintenance Policy for further information.
  • All types of equipment pertaining to our categories are accepted.
  • We require exclusivity. If you list your equipment on our platform, you may not list or post the same equipment on other equipment related marketplaces.

What If the Owner or Renter Does Not Show Up?

If an Renter does not follow the agreed, confirmed & arranged reservation on the date and time, try to contact each other via email, phone or texting. If they don’t respond nor try to resolve the issue. If they’re still unresponsive, contact info@eqpme.com letting us know about the failed reservation. We will use the Eqpme Messenging Center to view the evidence. Based on the evident conversation, we can provide a 100% full refund within 7 business days to. Owners are not held responsible if the Renter does not provide valid and correct information to the Owner. Renter will be held responsible for the complete rental charge.

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